Delivery & Returns

Delivery Deadlines and Information

Delivery deadlines and information.

If I want my flowers for a particular date when should I order them?

You can order the flowers as soon as you like and we would recommend this as we get oversubscribed pretty much every weekend of the year.

When you order you will be asked to choose which date on which you would like your flowers delivered.  If you have a special occasion for which you would like to use the flowers then we would recommend ordering the flowers to be delivered on the previous day. The fresher the flowers are used the better. For example for a Saturday wedding we would suggest picking on the Thursday to be delivered to you on the Friday morning. The flowers are then fine in their punnets in the fridge until the Saturday morning.

What do I do if I’m going to be out when they are delivered?

We can arrange delivery to your home, your office, your neighbour or even direct to your wedding venue. It is entirely up to you. All we need is the full postal address; a contact name and a mobile phone number.  Edible flowers are a perishable food item and sent out with chiller packs for a pre-12 noon delivery (pre 4pm in Scotland). It is your responsibility to be there to sign for them. If for some reason you will not be there to sign for the parcel then the courier will leave it, unless given prior instructions, in a safe place but we, and the courier, take no responsibility for any flowers left. We do not want the couriers to take the flowers away to spend several more hours in a hot van until you can collect from the depot later. Couriers work long hard hours and it is not their responsibility to chase from neighbour to neighbour trying to find somebody to sign for your parcel. We take responsibility for the couriers getting the flowers to the designated address but you need to make arrangements if you are not going to be there and let us know in writing. We accept no liability for deliveries where the recipient is not there to sign as agreed. 

Where do you deliver?

We can deliver to any UK address although there are additional costs involved in deliveries to the highlands etc.

How much does delivery cost?

The overnight courier charge is £9 for one box; £10.57 for up to 8 boxes and £13.61 for up to 18 boxes. We do not ‘pad’ our delivery charges. They are exactly as they are set by the courier. All courier costs are inclusive of VAT at 20% which can obviously be reclaimed if you are a business and VAT registered. There is the option to pay for a before 10 am delivery but this is significantly more expensive. Courier costs for a Saturday delivery are also more expensive but an option if your event is on a Monday. Flowers sent to arrive with you on a Friday will be absolutely fine for use on the Saturday or Sunday so Saturday delivery is really only necessary if you need the flowers for use on a Monday pm or Tuesday first thing.

What do I do with my flowers when they arrive……

Remove the outer packaging for recycling. The flowers should then be popped into the fridge in their punnets and left there until they are used.

What is the deadline for ordering for next day delivery?

If we have surplus stock you would need to order before 9 am for next day delivery. BUT this only applies to the beginning of the week. At the height of the season we are booked up for weekend deliveries weeks in advance so preorder in advance to avoid disappointment. See below. Every flower is picked to order we don’t pre-pick or store any flowers. They are picked and packed by us and popped in a chiller until the courier collects them. They are then transported overnight to arrive with you guaranteed before 12 noon. (We can arrange for a 10am delivery at an additional charge). The flowers are packaged in recycled and recyclable punnets in thermally insulated cardboard boxes with chiller packs.

In the event of a delivery not being delivered within the quoted time, Maddocks Farm Organics shall not be liable for any losses, costs damages or expenses incurred to either the customer or a 3rd party.