Delivery & Returns

Delivery Deadlines and Information

Delivery deadlines and information.

If I want my flowers for a particular date when should I order them?

You can order the flowers as soon as you like and we would recommend this as we get oversubscribed pretty much every weekend of the year.

When you order you will be asked to choose which date on which you would like your flowers delivered.  If you have a special occasion for which you would like to use the flowers then we would recommend ordering the flowers to be delivered on the previous day. The fresher the flowers are used the better. For example for a Saturday wedding we would suggest picking on the Thursday to be delivered to you on the Friday morning. The flowers are then fine in their punnets in the fridge until the Saturday morning.

What do I do if I’m going to be out when they are delivered?

We can arrange delivery to your home, your office, your neighbour or even direct to your wedding venue. It is entirely up to you. All we need is the full postal address; a contact name and a mobile phone number.  Edible flowers are a perishable food item and sent out with chiller packs for a pre-12 noon delivery (pre 4pm in Scotland). It is your responsibility to be there to sign for them. If for some reason you will not be there to sign for the parcel then the courier will leave it, unless given prior instructions, in a safe place but we, and the courier, take no responsibility for any flowers left. We do not want the couriers to take the flowers away to spend several more hours in a hot van until you can collect from the depot later. Couriers work long hard hours and it is not their responsibility to chase from neighbour to neighbour trying to find somebody to sign for your parcel. We take responsibility for the couriers getting the flowers to the designated address but you need to make arrangements if you are not going to be there and let us know in writing. We accept no liability for deliveries where the recipient is not there to sign as agreed. 

Where do you deliver?

We can only deliver to mainland England, Wales and Scotland.  We cannot deliver to the Highlands nor to Northern Ireland, the Isles of Man and Wight,  nor the Channel Islands. 

How much does delivery cost?

Monday -Friday delivery

Pre 10-30. is £15. plus the VAT (so £18.36)

Pre 12.00 is £9.80 plus the VAT (so £11.77)

 

Saturday Sunday delivery (Not timed). To arrive before 5pm.

Flat rate of £13.08 plus VAT (so £15.70)

 

What do I do with my flowers when they arrive……

Remove the outer packaging for recycling. The flowers should then be popped into the fridge in their punnets and left there until they are used.

What is the deadline for ordering for next day delivery?

You would need to order before 12 midnight for dispatch the following day. At the height of the season we are booked up for weekend deliveries weeks in advance so preorder in advance to avoid disappointment. See below. Every flower is picked to order we don’t pre-pick or store any flowers. They are picked and packed by us and popped in a chiller until the courier collects them. They are then transported overnight to arrive with you guaranteed before 12 noon. (We can arrange for a 10am delivery at an additional charge). The flowers are packaged in recycled and recyclable punnets in thermally insulated cardboard boxes with chiller packs.

In the event of a delivery not being delivered within the quoted time, Maddocks Farm Organics shall not be liable for any losses, costs damages or expenses incurred to either the customer or a 3rd party.